hiking guide service in Japan
FAQ
These are examples of FAQ.
If you have anything you want to ask, anything that you are worried about or you want to clear, feel free to ask us please.
Q.1 How can I make a booking?
Basically, we take booking as it comes in. (We will put availability calendar or available dates in the future.) If you get interested in any of our guiding, contact us to book please.
To make a booking, let us know 1.which guiding plans you are interested in, 2.when you want to do it, and 3. how many in your group. I will get back to you if it is available or not at first. And if it is, we will give you more info and ask you necessary information (like your name, age, hiking background, medical history etc.)
For multi-day hike, it is totally depending on the availability of mountain huts. Once we get your request for multi-day hike, we will check the mountain huts availability and get back to you as soon.
Q.2 How can I make a payment?
Once we had enough communication about your guiding plans, we will send you invoice to pay. The payment is accepted by credit card. (We use Stripe for payment system.) We do not take deposit. Check out our cancellation policy (Terms & Conditions) before you make a payment. Or you can pay in cash at the site.This payment is for guiding fee only. Transportation fee and mountain hut fee are not included. The booking is confirmed when you made a payment.
Q.3 Can I rent gears?
It is very important to have proper mountain gears especially when we go to alpine area. Those gears protect you and make your trip easier. Please check what to bring on our guiding plan page and we will give you details when you made a booking of our trip. We do not have rental equipment service. Here is one of the rental companies for your hike. You do not have to carry mountain gears all the time with you while you are in Japan.
Yamarent
Q.4 Is the insurance included?
No, we do not provide any insurance. We would strongly recommend you to have insurance to cover mountain accident (rescue, hospital, transprtation etc.) Please check if your travel insurance covers mountain accident for hiking activity or not. If you need to get one in Japan, let us know please.
Q.5 What should I do with the luggage?
If you come back to your hotel, you can ask them to keep. If you go to different hotel, you can send your luggage to that hotel beforehand by using shipping service. The most of hotel have partnership with shipping service, so ask them to help with it. Otherwise, you leave your luggage in a coin locker at the station neaby. But it is not guaranteed if it is opened.